FAQ
Questions, answered
Everything you might want to know before you start. Still stuck? Reach out any time.
Start freeYes. The Free plan runs a real shop — up to 40 products, sales, credit, expiry, a live online store, and online payments (3.5% per sale, nothing else added). Upgrade to Pro or Plus only when you outgrow it.
Customers pay by card or mobile money at checkout. It's split automatically and lands straight in your own MoMo or bank account — no cash to collect, no screenshots to forward.
Yes — payments are processed by Paystack, a licensed payment processor used across Africa. STONKS never holds your money; each sale is split and sent straight to your own account.
One simple fee per online sale — 3.5% on Free, 3% on Pro, 2.5% on Plus — and that's it, nothing added on top. Selling in person for cash or MoMo at the counter costs nothing.
Yes, on the Plus plan. Your storefront goes white-label — the STONKS name is removed, and you can use your own or a neutral domain.
Yes, on the Plus plan. A chat assistant on your storefront answers customer questions — prices, stock, hours — straight from your own catalog, so you get fewer repetitive WhatsApp messages.
Every shop gets its own referral link. When a shop you invite starts selling online, you get 30 days of Pro free — invite as many as you like.
No. Every shop gets a free online store customers can browse and order from — nothing to build or host.
Yes — it runs in the browser on any phone, tablet or computer. There's nothing to install.
Yes, on Pro and Plus. Staff get their own login, and their sales and deliveries come to you as quick approvals so you stay in control.
Completely. Your data is scoped to your shop and secured — only you and the staff you invite can see it.